Sla Agreement Traduction

The Service Level Agreement (SSA) is a document defining the quality of service required between a service provider and a customer. In other words, these are contractual clauses that define the precise expected objectives and the level of services that a customer wishes to obtain from the provider and define the responsibilities. The components of a good service level agreement must include: historically, since the late 1980s, SLA has been used by telephone operators (for fixed telephones) in their contracts with companies. More recently, the IT departments of some large companies have taken up the idea and use SSA with their customers – usually with users of other departments within the company – to allow a comparison between the quality provided and the quality promised and, if necessary, replace the provider with another. The SSA is the formalization of an agreement negotiated between two parties. It is a contract between the customer and the supplier, or between suppliers. It applies in writing the contracting parties to the content of the services, to their methods of performance, to the responsibilities of the parties, to the guarantees, that is to say at the level of the services. For example, the SLA may determine the level of availability, delivery, operation, or other attribute of the service concerned, such as billing or penalties (financial or otherwise) for violating the SLA. service level agreements with relevant parties. The SLA of a service (network, hosting…) can be validated in three ways: WSLA or “Web Level Cartel” is a standard for monitoring the compliance of Web services. It allows WSLA authors to indicate, based on numerous criteria, the performance of a web service application, the performance objectives to be achieved, and the measures to be put into practice if the desired performance is not achieved.

The ITIL analytical framework clearly distinguishes between these three concepts: invites the EEAS to provide it with all information relating to the information provided by the Council and the Council. service contracts concluded with the Commission (SLA), commercial agreements obliging the wholesale counterparty to access wholesale services at a certain level of quality (turnaround time): this is the time needed to complete a given task. . . .